Parents can make payments online only if their student sets them up as an authorized user. The student will need to access their PioneerWeb account, click on the Services tab, click on "View my statement and pay online", click on "View my bills and make a payment." Be sure to only hit enter once each time. When the welcome screen appears, click on Authorized User at the top and follow the instructions. Once this is entered, it will take you to the student's account and you can view the statement and make a payment online.